Terms of Service

Human Layer Lab Pte. Ltd. Last updated: 5 June 2026

1. Agreement to Terms

By accessing or using the Human Layer Lab platform (the "Service"), provided by Human Layer Lab Pte. Ltd. (UEN 202616831M) ("Human Layer Lab", "we", "us"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. The Service

Human Layer Lab is an AI workforce design platform that provides services including:

• Task-level analysis of roles, skills, and tools
• Automation potential scoring and capacity mapping
• Living Job Descriptions and related documents
• Measurement of how AI adoption is landing across an organisation

2.1 Decision Support Only

The Service provides decision support. Human Layer Lab does not make or recommend automated employment decisions, does not provide legal, HR, or compliance advice, does not replace human judgement, and does not guarantee the accuracy of any output. All AI-generated outputs are advisory, non-binding, and intended to inform human decision-makers.

3. Accounts

3.1 Registration

You must provide accurate, complete information when creating an account. By default we use passwordless sign-in, via single sign-on or a one-time sign-in code, with a password option available through our identity provider. You are responsible for keeping your sign-in method and email account secure.

3.2 Organisation Accounts

Organisations may create workspaces with multiple users. The organisation's administrators manage user access and are responsible for their users' compliance with these Terms.

4. Acceptable Use

4.1 Permitted Use

You may use the Service for your own organisation's workforce planning and analysis, understanding AI's impact on roles, skills and capacity work, and related internal purposes.

4.2 Prohibited Use

You may not:

• Use AI outputs to make employment decisions without human review
• Attempt to re-identify individuals from aggregated data
• Resell, redistribute, or commercially exploit the Service or its data, except as expressly authorised under a separate written partner or reseller agreement with us
• Scrape, harvest, or collect data from the Service for resale
• Circumvent security measures or access controls
• Violate any applicable law, or use the Service in a way that could damage or impair it

5. Intellectual Property

5.1 Our IP

Human Layer Lab retains all rights to the platform software, methodologies, data schemas and models, analytical frameworks, our curated benchmark libraries and taxonomies, interface designs, and documentation.

5.2 Your Data

You retain all rights to the data you provide, your configurations and settings, and the reports and exports generated from your data.

5.3 No Training on Your Data

We do not use your data, or any anonymised or aggregated derivative of it, to train, fine-tune, or develop AI models. See our Privacy Policy and Data Processing Addendum.

5.4 Licence

We grant you a limited, non-exclusive, non-transferable licence to access and use the Service for your internal business purposes for the term of your agreement.

6. Data and Privacy

We process data in accordance with our Privacy Policy and, where applicable, our Data Processing Addendum. We apply appropriate security measures, though no method of transmission or storage is completely secure. You may request deletion of your data as described in the Privacy Policy.

7. Plans, Billing, and Credits

7.1 Plans

Access to the Service is provided under a plan. Plan details, included allowances, and pricing are set out in your order or contract.

7.2 Contracts

Plans are provided under a contract, which may be monthly or fixed-term. Contract terms, included allowances, and pricing are set out in your order or contract.

7.3 Seats

Plans include a number of seats. Additional seats may be added as an add-on.

7.4 Credits and Usage

Usage beyond included allowances draws on a prepaid credit balance. Credits are denominated 1:1 with currency and may be topped up manually or automatically. When the credit balance is exhausted, further chargeable usage is paused, while work already in progress completes.

7.5 Refunds

Fees for completed Service are non-refundable except as required by law. Where an analysis is cancelled before completion, completed steps are charged and steps that have not run are refunded to your credit balance.

7.6 Pilots

Where we agree a pilot, usage is tracked but not charged for the pilot period, on the terms agreed in writing.

8. Third-Party Services

The Service relies on third-party providers (listed in our Data Processing Addendum) and may connect, at your option, to your own third-party systems. Your use of any third-party service is subject to that provider's terms.

9. Limitation of Liability

9.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Exclusion of Indirect Damages

TO THE EXTENT PERMITTED BY LAW, HUMAN LAYER LAB IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL.

9.3 Liability Cap

OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9.4 Workforce Decisions

Human Layer Lab is not liable for any employment decisions, workforce changes, or business outcomes resulting from use of the Service. All such decisions remain the responsibility of the user.

9.5 Non-Excludable Liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence. The exclusions and cap above apply only to the fullest extent permitted by law.

10. Indemnification

10.1 By You

You will indemnify and hold harmless Human Layer Lab and its officers, directors, employees, and agents from third-party claims, damages, and reasonable expenses arising from (a) your breach of Section 4 (Acceptable Use), (b) your violation of applicable law in your use of the Service, or (c) a claim that your data or content, or your provision of it to the Service, infringes or misappropriates a third party's rights.

10.2 By Us

We will indemnify and hold harmless you from third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes that third party's intellectual property rights. This does not apply to claims arising from your data or content, your modifications, your combination of the Service with other products or services, or any use of the Service outside these Terms.

10.3 Cap

Each party's indemnification obligations under this Section are subject to the limitation of liability in Section 9.

11. Modifications

We may modify these Terms. We will notify you of material changes by email or through the Service. Continued use after notice constitutes acceptance.

12. Term and Termination

You may terminate your account at the end of your contract term, or as set out in your contract. We may suspend or terminate access for conduct that breaches these Terms or is harmful to the Service or others. On termination, data return and deletion are handled as described in the Privacy Policy and Data Processing Addendum.

13. Governing Law

These Terms are governed by the laws of Singapore.

14. Dispute Resolution

Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its Rules. The seat of arbitration is Singapore.

15. Force Majeure

Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, outages of third-party infrastructure or networks, war, civil unrest, or government action. This does not apply to payment obligations.

16. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets. Any attempted assignment in breach of this section is void.

17. Notices

We may give notice through the Service or by email to the address associated with your account. You may give notice to us at team@humanlayerlab.com. Notices are deemed received when sent, unless the sender is aware of a delivery failure.

18. Severability

If any provision is found unenforceable, the remaining provisions continue in full force.

19. Entire Agreement

These Terms, together with your contract or order, our Privacy Policy, and any applicable Data Processing Addendum, constitute the entire agreement between you and Human Layer Lab. If there is any conflict, the following order of precedence applies: (1) your signed contract or order; (2) the Data Processing Addendum, for matters of data protection; (3) these Terms; and (4) the Privacy Policy.

20. Contact

Human Layer Lab Pte. Ltd. team@humanlayerlab.com